Orders will ship within 1-2 business days of when the completed order is received and payment is processed, unless noted at the time order is placed or if you receive an email notice that an item in your order has been delayed. Preorders or items that are marked online as “Backorder or Coming Soon” will ship at a future date. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification, payment clearing or time of order being placed. Orders may be delivered in separate shipments.
A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to GLFTechnical as undeliverable. When the carrier returns an undeliverable package to us, please contact customer support to make arrangements for reshipment. NOTE: In some circumstances there may be an additional fee charged for reshipments due to incorrect delivery address information provided.
Orders will be processed by GLFTechnical and shipped directly from our distribution centers in Twinsburg, Ohio or Buffalo, New York.
Shipping on all Pro Shop Supply products is FREE, but there a few small exceptions on low priced items. On low priced items, fees will be based on the destination, size and weight of your item(s) and will include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit. You can calculate your estimated standard shipping fee for any product by adding the product to your shopping cart.
We offer shipping via a variety of carriers. These may include, dependent on your locale, United Parcel Service (UPS) and the United States Postal Service. Shipments are only made on business days Monday through Friday.
Products shipped via standard service are normally delivered within 5-10 business days after shipment.
Estimated Delivery Dates
If a product is labeled as being on “Backorder” or “Coming Soon” status, and if an estimated date is available, we will indicate the shipping/back-in-stock date when purchasing your item. We cannot, however, guarantee the date of arrival listed.
Remember that these estimates are for time in transit only, and that they do not apply until the product leaves GLFTechnical facilities. As the delivery of your order is beyond GLFTechnical’s control, once your order leaves our facilities, GLFTechnical cannot assume liability for late deliveries.
UPS Delivery Attempts
UPS makes three attempts to deliver a package. After three delivery attempts, the package will be abandoned. Once a shipment is abandoned, it cannot be recovered. If you refuse a shipment or the shipment is abandoned, it cannot be recovered, and GLFTechnical will not issue you a refund for your order.
Canceling an Order
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department. To cancel an order please call 1 (844) 212-4842 to speak to customer service.